Regional Operations Manager (ROM)

Ohio - Cincinnati to Columbus

About Us

RamClean is not your average cleaning company. We combine advanced technology, top-tier equipment, and elite teams to deliver reliable, premium service. We don’t race to the bottom on price — we win on reputation, results, and relationships.

We’re one of the fastest-growing privately owned companies in the commercial cleaning industry, and we’re looking for a Regional Operations Manager (ROM) who’s ready to lead leaders, drive performance across multiple branches, and keep our clients satisfied. If you’re a strategic operator with strong leadership instincts and a passion for building high-performing teams, this could be your perfect next move.

Who We’re Looking For

This isn’t a desk job — it’s a leadership role for someone who can balance strategic oversight with hands-on involvement.

You might be the right fit if you:

• Thrive on building systems and teams that scale.


• Keep financial discipline front-of-mind while still prioritizing client satisfaction.


• Are comfortable holding leaders accountable to standards, safety, and results.



• Believe in doing things right the first time — and coaching others to do the same.

  
  

Your Mission

• Own regional outcomes: client retention, coverage, quality, and margin.


• Lead and develop Supervisors, Leads, and Floaters to deliver consistent, high-quality service.


• Drive operational cadence, enforce standards, and maintain safety.


• Keep management payroll lean ( 8–10% of revenue) while meeting service level agreements (SLAs).



• Build a strong talent bench and clear promotion pathways across your region.

  
  

Key Responsibilities

• Regional Cadence: Run weekly Supervisor 1:1s, site audits (2–4 per week, including one late shift), and on-time weekly reports.


• Coverage System: Enforce escalation procedures (cleaner local floater cross-floater supervisor), monitor call-off SLAs, and address root causes.


• Quality & Client Health: Improve inspection averages, resolve escalations, and own QBRs for key accounts.


• P&L Discipline: Track labor %, OT %, and management payroll %; approve changes that impact cost or SLA; recommend pricing/scope adjustments.


• Workforce & Bench: Right-size Supervisor counts, build succession plans, and coordinate training with Implementation & Safety.


• Territory Design: Optimize routes to reduce windshield time and balance oversight between day/night shifts.


• Safety & Compliance: Ensure toolbox talks, PPE compliance, and CAPA closure; support incident investigations.



• Standards & Tools: Enforce usage of Swept (time, photos, communication, supply requests) and keep data current.

  
  

Key Performance Goals

• Client retention 95% in region.


• Coverage rate 99%; call-off SLA 95%.


• Inspection averages 90%; repeat issue rate < 10%.


• Management payroll 8–10% of revenue.


• Overtime % within targets, with mitigations in place for variances.


• Vacancy fill time 7 days with a stable floater bench.


• Supervisor retention 90% with successors named for key roles.



• 100% on-time weekly reports; 2–4 audits per week (incl. one late shift).

  
  

Qualifications

• 4–7+ years in multi-site service operations leadership (janitorial/facilities preferred).


• Proven ability to coach and elevate Supervisor performance across multiple branches.


• P&L awareness: labor planning, OT control, and territory optimization.


• Strong client communication, escalation management, and data-driven decision-making.


• Working knowledge of safety practices, EHS, and CAPA processes.


• Proficiency with Swept or similar workforce tools.


• Valid driver’s license; 30–40% regional travel; ability to work occasional evening/overnight audits.


• Employment is contingent upon successful completion of a background check, in compliance with applicable laws.


• Experience with cleaning equipment such as floor scrubber and carpet cleaners.


• Ability to drive golf carts, forklifts, and other small machinery like ride-on scrubbers.

• Bilingual in English and Spanish.



• Experience managing regional budgets and KPIs in a service-based business.

  
  

Compensation & Benefits

• Competitive base salary aligned to region size and complexity.


• Performance bonus tied to retention, margin, coverage, inspection, and OT targets.


• Medical, Dental, and Vision Insurance.


• Group & Additional Life Insurance.


• 401(k) with Employer Match.


• Paid Vacation & Holidays.


• Supportive, high-energy culture with direct access to leadership.



• Real opportunities for advancement as RamClean continues to scale.

  
  

Why Top Performers Choose RamClean

• Your leadership has a direct impact — and your results are recognized.


• We operate with trust, quality, and service over price.


• You’ll have autonomy backed by leadership support and tools.



• We’re growing fast — and you’ll help shape what’s next.

Visit https://ramclean.com/about-ramclean to learn more about our story and our values.

Apply today to take the next step in your leadership career.

EOE – Equal Opportunity Employer