Regional Technical Center Supervisor\Head

We are actively looking for 3 Regional Technical Center Supervisor\Heads, to join our Service-Aftersales team, and lead the Technical Center,

Responsibilities:

• Responsible for Consumer Electronics Services sales at Region Technical Center.

• Drive technical development and growth of the team.

• Recognize performance, encourage customer focus, and nominate Service-Award candidates.

• Monitor KPIs, analyze gaps, and take corrective actions.

• Ensure repairs are completed within targeted timeframes.

• Prevent accumulation of import-damaged items.

• Ensure technical readiness before new product launches.

• Manage and review petty cash and spending.

• Submit periodic reports to the Electronics Services Operations Manager.

• Monitor electronics services sales materials in regional stores.

• Handle complaints, implement "happy call" procedures, and improve customer satisfaction.

• Analyze process gaps and execute corrective actions.

• Manage inventories for serviced products and loaners.

• Implement and maintain the 5S methodology.

• Prepare required periodical reports to be presented to the electronics service’s operation manager.

Qualifications:

• Bachelor's degree in Engineering or related field.
• 5 years supervisory experience in Consumer Electronics field.
• Strong Analytical and organizational skills.
• Ability to identify and solve inefficiencies in processes.
• Proficiency in English.