Regional Training Manager

About the Role

We are looking for an experienced and energetic Training Manager to lead capability-building, sales training, and SOP implementation across our jewellery retail operations.

Responsibilities

• Conduct training on product knowledge (Gold, Diamond, Gemstones), sales skills & customer service.
• Drive onboarding programs, grooming standards & operational SOP training.
• Identify skill gaps through store audits and performance analysis.
• Strengthen sales performance through coaching, role-plays, and refresher sessions.
• Ensure 100% compliance in processes, billing, safety & stock handling.
• Prepare training dashboards, reports & feedback summaries for management.

Qualifications

• Minimum 4+ years of training experience in the jewellery industry.
• Strong communication, presentation & people-handling skills.
• Ability to travel as required within the region.
• Hands-on knowledge of retail operations and customer experience best practices.