Regulation & Documentation Manager

JOB PURPOSE:

The Regulation and Documentation Manager is responsible for developing, maintaining, and overseeing consistent and compliant Operations documentation across RDMC’s L3 and LRT operations. This role ensures alignment with maintenance and RHSQE standards, supports operational readiness through standardized processes and tools, and drives continuous improvement in documentation quality, accessibility, and compliance.

RESPONSIBILITIES/DUTIES

Documentation and Standards Management

• Lead the creation, review, and maintenance of Operations documentation, including policies, manuals, procedures, and work instructions, ensuring adherence to approved templates and style guidelines.
• Ensure all documentation aligns with maintenance and RHSQE standards for consistency and compliance.
• Oversee the development of operational reports, drills, and incident simulation booklets.
• Authorize final document layouts and maintain a consistent tone of voice across all materials.
• Manage the timely updating of documents to reflect operational changes and maintain accurate online records.
• Oversee the proper archiving of outdated documents in accordance with RDMC protocols.

Operational Drills and Trials

• Lead the planning and execution of operational drills and train trial runs.
• Coordinate trial activities, monitor performance, and address operational or functional issues with action plans.
• Ensure proper documentation of all trial and drill outcomes for management review.

Team Leadership and Coordination

• Assign tasks, manage deliverables, and monitor performance of the regulation and documentation team.
• Mentor and develop writers, editors, and team members to ensure high standards of work.
• Ensure the team has the necessary resources and skills within the allocated budget.
• Conduct interviews and validate new staff post-HR process.

Compliance, Audit, and Collaboration

• Support the document control team in ensuring compliance with documentation standards and audit requirements.
• Collaborate with RHSQE to develop standardized umbrella documents for RDMC procedures.
• Manage interface with MNT engineering to release relevant joint documentation.
• Coordinate with RDMC production teams to ensure operational support.

Digital Transformation

• Drive digital initiatives to improve document accessibility and usability across the organization.

Safety Responsibilities

• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
• Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.
• All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Qualifications:

• B.Sc. or M.Sc. in a relevant discipline, preferably with an engineering background.
• Fluent in English and Arabic, French is a plus.

Knowledge:

• Advanced proficiency in MS Office applications.

Experience:

• 10+ years’ experience in railway operations or a comparable environment.
• Prior experience as an LRT Duty Chief Controller or Transport Supervisor.

DESIRED BEHAVIORS & EXPERIENCES

• Strong attention to detail.
• Skilled in the graphical design of training materials.
• Demonstrated leadership and mentoring capabilities.
• Excellent interpersonal, communication, and organizational skills.
• Strong critical thinking and consultative abilities.
• Effective teamwork and coordination skills.
• Ability to perform under pressure and meet deadlines.
• Strong time management skills.