Regulatory Product Compliance Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Position Summary: ​The Regulatory Product Compliance Manager will ensure the company's products adhere to all relevant laws, regulations, and industry standards. They monitor evolving rules, develop compliance strategies, and collaborate with technical and legal teams to integrate compliance from the product development stage through release. Key duties include interpreting regulations, conducting risk assessments, and managing the documentation and auditing processes to ensure products are safe, reliable, and legally compliant and meet applicable certification requirements. ​

This is a Remote/Work from Home position reporting to the ​Chief Regulatory and Compliance Officer​.

What you will do:

• Monitor and stay current on federal and state laws, regulations and industry standards (e.g., ACTA, FCC, TIA, FDA, GSMA IMEI) and ensure the company's products align with all applicable requirements, communicating any relevant changes internally.
• Create and implement compliance policies and programs to guide product development and when applicable business operations.
• Work with legal, engineering, quality assurance, and operations teams to ensure compliance requirements are met at every stage of the product lifecycle.
• Maintain technical files, declarations of conformity and product labeling, and manage regulatory documentation, including the review and approval of any documentation submitted to testing or certification bodies, and conduct internal audits to verify compliance and identify areas for improvement.
• If necessary, represent the company in meetings and consultations with regulatory bodies.
• Ensure organization processes and controls are aligned with regulatory and product compliance requirements.
• Oversee the process for obtaining and maintaining necessary product certifications and approvals from regulatory bodies.
• Communicate standards changes to leadership and advise on compliance risks or opportunities.

Qualifications:

• Bachelor’s Degree in Regulatory Affairs, Business, Quality or a related field.
• 10 years of combined relevant work experience in regulatory compliance, product compliance, telecommunications or related fields.
• A strong understanding of telecommunications technology and standards.​
• Must be able to manage multiple priorities in a challenging, fast-paced work environment.
• Strong time management and organization skills and able to meet deadlines.​
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills.
• Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:
Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)

Work Environment:
100% Remote: Work environment is at home.

Remote with Travel: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions.

Compensation:
$105,000 to $119,000 plus 5% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.