Rehab Receptionist

POSITION PURPOSE:

Responsible for all patient registration, telephones, scheduling, charges, medical records, posting transcription, mail and other tasks assigned by the Rehab Department.

QUALIFICATIONS:

High School graduate or equivalent

Three months of related experience and/or training; or equivalent combination of education and experience

GENERAL REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:
Ability to add, subtract, multiply, and divide
Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures
Ability to write reports and correspondence
Ability to effectively present information to patients, families, employees, health care providers, etc...
Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers
Ability to work with skill in identifying problems; making frequent decisions regarding method of performance

EQUIPMENT, TOOLS, MATERIALS:
Calculator
Computer and printer
Fax and copy machine
General office materials/supplies
Information Systems
Telephone system
Microsoft Office Systems

SECURITY/ACCESS:

Will have access to the facility 24 hours a day.
Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.

Essential Job Duties and Responsibilities
1. Provides administrative support to the Rehab Department.

• Greets patients and visitors, ascertains nature of business and assists that person or conducts them to the appropriate personnel.
• Follows appropriate “telephone” procedure.
• Follows appropriate “scheduling” procedure.
• Organizes daily work schedule to maintain optimal department efficiency.
• Prepares files for next workday.
• Composes, types and files daily paperwork and routine correspondence.
• Sorts and processes all mail.
• Assists in general maintenance duties around the clinic, to keep area clean, safe and professional looking.
• Monitors and orders office supplies as needed.
• Performs transcription as needed.

2. Completes weekly financials.

• Prepares daily charge sheets, collects and ensures accuracy.
• Collects daily charges and compiles monthly statistics.

3. Sets up new patient files.

• Ensures thorough completion of registration form.
• Copies and forwards registration form to front office for processing.
• Ensures all files have referral forms (plan of care) signed by the physician for the appropriate treatments.
• Exhibits excellent customer relations with patients and their family, peers, referral sources and payers.
• Shows awareness of patient’s emotional and psychological needs.

4. Monitors patients during simple therapeutic procedures (i.e. hot/ice packs).

• Maintains strict patient confidentiality at all times.
• Assists staff with daily chart organization and maintenance.
• Escorts patients to designation treatment areas if needed.
• Makes sound decisions in emergency situations.

5. Assists with Performance Improvement studies as requested by the therapist.

6. Aids in routine cleaning of rehab department

• Wiping down therapy equipment
• Cleaning toys after pediatric sessions
• Checking Hydrocollator temperature and water level daily
• Restocking linens

7. Follows HIPAA regulations and ensures that the confidentiality of patients medical, personal, financial records, employee records, and organizational records is maintained.

8. Participates in FCH committees, quality assurance, performance and quality improvement initiatives, and activities which support the facility and department operations.

9. Complies with the state and federal regulatory requirements related to the performance of FCH operations and requirements of the FCH Compliance Program. Including but not limited to:

• The Compliance Policy.
• Completes all SWANK on-line training annually and as assigned.
• All department and organization-wide policies.
• Considers the impact of regulations such as Critical Access Hospital requirements, along with Federal and State of Nebraska regulations and discusses concerns appropriately to ensure compliance.

10. Presents self in a professional manner and enhances professional growth and development through participation in education programs, current literature, in-service meetings and workshops.

• Seeks opportunities for continued growth and performance improvement.
• Always maintains a professional appearance and manner.
• Dependable and completes work in a timely manner.
• Demonstrates an understanding and emphasis on quantity, quality and knowledge of duties and tasks.

11. Performs other duties as assigned.

Essential Standards of Service Excellence
1. Abides by Fillmore County Hospitals Standards of Professional Courtesy and Respect which include:

• Communication & Interaction
• Customer Service & Respect
• Teamwork
• Telephone Communication
• Safety, Pride &Ownership
• Professional Appearance

2. Abides by Fillmore County Hospitals Core Values 1-12 which include:

• Authenticity
• Integrity
• Awareness
• Courage
• Perseverance
• Faith
• Purpose
• Vision
• Focus
• Enthusiasm
• Service
• Leadership

ESSENTIAL WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.