Relationship Manager

Job Description:

The Relationship Manager will play a pivotal role in managing and overseeing the organization’s relationship management framework. This position requires the individual to ensure strong client engagement and drive business growth by developing tailored strategies in alignment with Emdad’s strategic objectives. The Relationship Manager will lead account management activities, perform comprehensive analyses of client needs, and nurture strategic client relationships, guaranteeing that the overarching goals and performance indicators of the Relationship Management (Sector A) General Department are met. This role demands a dynamic leader who can contribute to strategic planning, optimize resource allocation, and develop robust engagement and acquisition strategies while effectively communicating and implementing methodologies that foster sustained client satisfaction and loyalty.

Job Requirements:

• A minimum of 10 years of relevant experience, including at least 2 years in a managerial position within relationship management or a related field.
• Bachelor’s Degree in Business Administration or a related field; a Master’s or PhD in Business Administration or a related field is preferred.
• Proven track record in developing and implementing successful client relationship management frameworks and strategies.
• Strong experience in market research and strategic client acquisition processes that align with organizational objectives.
• Comprehensive understanding of proposal development and bid management processes, ensuring the alignment of proposals with client needs.
• Advanced skills in client segmentation and account prioritization, enabling effective resource allocation to high-value clients.
• A proactive approach in data-driven decision making, with experience in analyzing performance metrics and reporting key outcomes to senior management.
• Strong leadership capabilities with experience in fostering a performance-driven culture through mentoring and guidance.
• Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with diverse stakeholders.
• Proven problem-solving and decision-making skills, with a capacity to navigate complex client issues and operational challenges.
• High adaptability and resilience in managing change and meeting evolving business needs.

Job Responsibilities:

• Contribute to the development of the Sales and Account Management Sector’s strategic plan in alignment with Emdad’s long-term vision and objectives.
• Develop the Relationship Management (Sector A) General Department’s business plan and ensure its integration with organizational goals.
• Establish and continuously monitor performance objectives and indicators for the Relationship Management department, ensuring alignment with strategic plans.
• Communicate the department’s business plan effectively across all levels of the organization for cohesive execution.
• Optimize resource allocation and organizational structure within the Relationship Management department, recommending improvements as necessary.
• Formulate and manage the yearly budget for the Relationship Management department, ensuring compliance with strategic needs.
• Coordinate research and benchmark analysis to identify industry best practices and emerging trends that enhance client relationships.
• Define client categories and prioritize accounts based on impact, revenue potential, and strategic alignment to maximize effectiveness.
• Develop and guide the implementation of tailored engagement and account management plans for diverse client tiers.
• Create client acquisition strategies that enhance Emdad’s market positioning and drive sustainable business growth.
• Execute market scanning activities to identify target industries and potential clients aligned with strategic growth initiatives.
• Oversee the proper integration and exploitation of CRM systems to maintain comprehensive client records and facilitate informed decision-making.
• Establish structured communication channels to ensure timely responses and feedback from clients and stakeholders.
• Collaborate with the Executive Director in managing critical client interactions and presentations to effectively communicate Emdad’s value proposition.
• Review and assess the feasibility of received RFPs in conjunction with the Bidding Management function.
• Assign and oversee account managers for client projects, matching skills to project scope and complexity to ensure optimal results.
• Supervise the development of tailored proposals, ensuring alignment with both client needs and organizational capabilities.
• Monitor and maintain structured communication schedules for each client category, fostering trust and relationship-building with Emdad.
• Implement client satisfaction monitoring mechanisms, utilizing feedback surveys at various engagement stages to maintain high satisfaction levels.
• Manage contract renewals and negotiations with clients, collaborating with Legal and Finance departments for favorable outcomes.
• Address critical client issues through effective escalation processes, ensuring timely resolution and sustained trust.
• Review reports on relationship management outcomes and client satisfaction, identifying areas for improvement and enhancement.
• Provide mentorship and guidance to the Relationship Management team, creating a culture of high performance and engagement.

Required Skills:

• Exceptional skills in client relationship management and engagement, with a focus on fostering long-term partnerships.
• Proficient in market research methodologies and strategic client acquisition strategies, with the ability to translate trends into actionable insights.
• Strong abilities in proposal development and bid management processes, ensuring alignment with organizational capabilities and client needs.
• Highly skilled in client segmentation, account prioritization, and resource allocation strategies that enhance service delivery to high-value clients.
• Advanced proficiency in data analysis and reporting, with experience in translating metrics into strategic business decisions.
• Proven leadership and people management skills, with a track record of developing and nurturing high-performing teams.
• Excellent communication and interpersonal abilities, capable of influencing diverse stakeholders and building robust networks.
• Strong problem-solving acumen, with the ability to address and navigate complex challenges in a fast-paced environment.
• High adaptability to change, with the resilience to manage evolving organizational priorities.
• Demonstrated negotiation skills, with experience in conflict resolution and fostering constructive dialogues with clients.