Relationship Manager

Scope of Employment

The Employee shall perform Relationship Manager duties, the scope of which shall include but is not limited to:

• Generate leads through various channels, including online platforms, social media, and industry events.
• Identify and cultivate potential clients through networking, referrals, and proactive outreach.
• Conduct property presentations to prospective buyers and guide them through the sales process.
• Coordinate and conduct property showings for interested buyers, showcasing the unique features and benefits.
• Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
• Prioritize client needs by actively listening and guiding them through the selection process.
• Cultivate a respectful sales approach, avoiding excessive pushiness to ensure a positive client experience.
• Refrain from making unapproved promises; adhere strictly to what has been approved by management.
• Negotiate terms and conditions, ensuring favorable outcomes for the company.
• Facilitate the closing process, guiding clients through documentation and legal requirements.
• Ensure accurate and complete documentation for all transactions, adhering to legal and regulatory requirements.
• Provide exceptional customer service throughout the sales process, addressing client inquiries and concerns promptly and professionally.
• Stay abreast of market trends, property values, and competitor offerings to provide informed advice to clients.
• Enhance the company's market presence by participating in industry events, networking, and engaging in promotional activities.

Other Responsibilities:

• Achieve performance goals/objectives specified in the performance plan.
• Maintain professional competence through staff development activities and meetings.
• Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.

Qualifications/Skills:

• Proven experience in property sales.
• In-depth knowledge of local real estate markets, industry trends, and legal aspects of property transactions.
• Strong negotiation and communication skills.
• Ability to work independently and collaboratively within a team.
• Goal-oriented with a track record of achieving and exceeding sales targets.
• Excellent interpersonal skills with the ability to build rapport and maintain positive client relationships.
• Proficient in using CRM software and other relevant tools.
• Ability to manage workflow amid shifting priorities.