Relationship Manager

Relationship Manager – Invisalign Center

We are looking for a Relationship Manager to join our Invisalign Center. This role is focused on patient care, clear communication, and strong follow-up. You will support patients from first inquiry up to treatment, and make sure their experience is smooth and well-managed.

Key Responsibilities:

• Support the doctor during consultations and help guide patients to make clear decisions
• Follow up with new and existing patients through calls, WhatsApp, and email
• Send quotations and assist with insurance approvals when required
• Keep patient records, log sheets, and schedules updated and accurate
• Monitor appointments, confirm schedules, and reschedule missed visits
• Handle patient concerns in a calm and respectful way, and report when needed
• Coordinate with reception and back office for smooth daily operations
• Check daily clinic readiness (rooms, tablets, schedules)
• Track patient progress, feedback, and conversion results
• Provide daily, weekly, and monthly updates to the Clinic Manager

Requirements:

• Strong customer service experience
• Good communication skills and clear follow-up approach
• Organized, responsible, and able to manage daily tasks independently
• Positive attitude, flexible, and willing to learn
• Able to handle concerns in a professional and practical way
• Can join immediately
• European is preferred

For interested candidates, please share your updated CV with photo at hrinvisaligncenter@gmail.com.

Only shortlisted candidates will be contacted.

Work Location: In person