Relationship Manager - Carrier Operations

Job Title: Relationship Manager, Carrier Operations
Location: Glendale, AZ (Onsite)
Job Type: Full time

Schedule: Ability to work an early start schedule that shifts seasonally (6:00 AM start part of the year, 7:00 AM start part of the year)

About the Role

OperFi is hiring a Relationship Manager to own a portfolio of factoring clients and manage the day to day relationship, funding decisions, and exception resolution. This role is fast paced, client facing, and requires strong judgment, organization, and communication.

What You Will Do

• Serve as the primary point of contact for assigned clients
• Approve daily funding and manage time sensitive decisions
• Resolve exceptions that prevent funding (missing docs, verification issues, disputes, policy holds)
• Monitor portfolio health and risk trends (aging, debtor behavior, exposure concerns)
• Coordinate with internal teams (operations, underwriting, accounting, collections) to resolve issues quickly
• Maintain accurate notes and clean client and debtor contact data
• Escalate risk and fraud concerns immediately and document outcomes

What We Are Looking For

• 2+ years in transportation, factoring, commercial finance, credit, account management, or operations
• Strong written and verbal communication with a professional tone under pressure
• Strong attention to detail, follow through, and time management
• Comfortable making decisions and enforcing policy requirements
• Proficient with Outlook and Excel and able to learn internal systems quickly

Preferred

• Bachelor’s degree in Business, Finance, Accounting, or related field
• Experience working with invoices, AR, credit, or funding operations

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you familiar with Transportation Factoring?

Experience:

• Transportation/Logistics: 2 years (Preferred)

Work Location: In person