Job Requirements
Job Requirements
Role/Job Title:
Relationship Manager-Commercial Vehicle
Business: Business
Function/ Department: Rural Banking
Place of work: All locations - As per Organization Requirement
Roles & Responsibilities
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Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients
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Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings
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Empanelment of new Dealers, DSA and DST in the market
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Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities
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Cross Sell
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Conduct policy training for internal team members
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Proactively resolve customer queries
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Aggregate knowledge of competitor products , best practices in the market
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Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring initial MOBs.
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Team recruitment & training them about various products/processes
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Geographical scoping of potential markets.
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Managing relationship with DSA, DDSA and DSE.
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Aggregate knowledge of competitor products , best practices in the market and share the same to product team on timely basis.
Secondary Responsibilities
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Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
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Recommend process changes in order to improve service efficiency and quality across the branch network
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Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives
Managerial & Leadership Responsibilities
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Hiring - Attract and retain best-in-class talent for key roles in their reporting structure
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Performance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
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Enable teams to drive growth targets by providing necessary support
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Training
Key Success Metrics
Meeitng Month-on-Month Sales Targets, Managing PDDs, Controlling Delinquency and Portfolio, Customer Acquisition targets, Product Cross Sell targets.