Relationship Manager (Lahore Pakistan)

Location: Lahore,Pakistan
Employment Type: Full-time
Reports To: Head of Client Success / Account Director / Sales Lead
Salary:PKR 100,000 - 150,000

Job Summary

We are seeking an experienced and proactive Remote Relationship Manager to build, nurture, and grow strong long-term relationships with our clients. As a key member of the team, you’ll support clients virtually by understanding their needs, offering tailored solutions, and ensuring exceptional customer satisfaction while driving account growth. Careers Page+1

Key Responsibilities

• Build and maintain strong client relationships through remote channels (email, phone, video calls, chat). Careers Page
• Understand client needs and objectives to recommend appropriate products or services. Careers Page
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly. Careers Page
• Conduct virtual meetings and presentations to engage clients and reinforce value. Superworks
• Collaborate with internal teams (Sales, Support, Product) to deliver effective solutions. Careers Page
• Track client feedback, trends, and satisfaction to improve service delivery. Careers Page
• Identify opportunities for upselling, cross-selling, and account expansion. Careers Page
• Achieve performance targets such as retention rates, revenue growth, and client satisfaction scores. Careers Page

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience). Careers Page
• Proven experience in client relationship management, account management, customer success, or a similar role. Careers Page
• Excellent communication skills (written and verbal), especially in virtual settings. Superworks
• Strong interpersonal and problem-solving abilities. Careers Page
• Comfortable using CRM software (e.g., Salesforce, HubSpot) and remote collaboration tools. Careers Page
• Ability to work independently and manage time effectively in a remote environment. Superworks

Preferred Skills (optional)

• Experience in sales, upselling, or business development.
• B2B
• Experience in virtual presentations and client workshops.
• Familiarity with analytics tools or customer feedback platforms.

What We Offer

• Opportunity to work with a global client portfolio.
• Professional growth and career advancement.
• Performance-based incentives.

Job Type: Contract
Contract length: 24 months

Pay: Rs100,000.00 - Rs150,000.00 per month

Experience:

• 5year: 3 years (Preferred)

Work Location: In person