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Relationship Manager - Shooting Club

JOB_REQUIREMENTS

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Date: Oct 21, 2025

Location: Shooting Club Branch (EGY69), Egypt

Company: AL AHLI BANK OF KUWAIT

Reports to: Sales & Services Head

Key Accountabilities:

  • Sales Achieve sales targets covering all required banking products as per branch business objectives.
  • Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
  • Products Explain products and services to customers in order to achieve sales
  • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
  • Complaints Resolve issues and complaints from customers; escalate issue when outside authority
  • Customer requests Process requests from existing and new customers and provide them with excellent service from day 1
  • Customer administration Send, receive and file confirmations and ensure transfers are properly processed
  • Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
  • Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
  • Transactions: Process Branch non-cash operational transactions for example:-
  • CIF and account opening
  • KYC update
  • Debit cards
  • E-Banking
  • Mobile Wallet
  • Clients’ enquiries
  • Signatures amendments
  • AML alerts
  • Dormant accounts activation
  • Cheque book issuance
  • Print statement
  • Retail loans booking

Experience

  • Minimum of 4 years of experience in various branch roles.

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