Relationship Officer – Banking

Key Responsibilities

Client Acquisition & Relationship Management

• Acquire new customers through direct sales, referrals, and market outreach.
• Manage and grow relationships with assigned customers by understanding their financial needs.
• Maintain long-term relationships to ensure customer retention and satisfaction.

Sales & Business Development

• Promote banking products including savings and current accounts, loans, credit cards, and investment products.
• Achieve individual and team sales targets as per bank guidelines.
• Cross-sell and up-sell banking products based on customer profiles.

Customer Service

• Act as a single point of contact for clients regarding banking queries and service requests.
• Ensure timely resolution of customer issues and complaints.
• Provide accurate information on banking products, policies, and procedures.

Documentation & Compliance

• Ensure KYC, AML, and compliance documentation is completed accurately.
• Follow UAE Central Bank regulations and internal bank policies.
• Maintain proper records and update customer information in banking systems.

Reporting & Coordination

• Prepare daily/weekly sales reports and pipeline updates.
• Coordinate with internal departments such as credit, operations, and customer service to ensure smooth processing.
• Participate in marketing campaigns and customer engagement activities.

Qualifications & Skills

Education

• Bachelor’s degree in Business Administration, Finance, Banking, or a related field.

Experience

• 1–5 years of experience in banking sales, relationship management, or financial services.
• UAE banking experience is preferred.

Skills

• Strong sales, negotiation, and relationship management skills.
• Excellent communication skills in English; Arabic is an advantage.
• Customer-focused mindset with the ability to meet targets.
• Knowledge of retail banking products and services.
• Proficiency in MS Office and CRM/banking systems.