Relationship Officer, DBC - Balance Builder.MGN Pak - Direct Banking Center (Mashreq Global Network Pakistan)

- To achieve monthly KPIs assigned

- To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.

- To ensure that all telesales activities are directed to meeting sales targets.

- To ensure assigned card acquisition monthly targets are achieved

- To ensure that there is no miss selling

- Adherence to discipline and punctuality

- Follow verification policy – adhere to banking policies, procedures and regulatory requirements .

- Updating all the systems as per the call with the customer.

- Achieve given targets on monthly basis.

- Meeting the KPI Targets set in term of card acquisition

- Contact potential and existing customer via phone to introduce and promote banking products.

- Understand the customer needs and recommend suitable banking solutions.

- Cross-sell and upsell products to maximize revenue opportunities.

- Handle customer inquiries and provide detailed information about product services

- Address customer concerns and resolve complaints efficiently .

- Compilation of daily and monthly reports and MIS for the team.

- Has strong Sales and customer focus and ability to think creatively and work under pressure.

- Ensure to meet 100% on control parameters and policy set by the bank audit team.

- Processing of the request or offer given to the customer.

- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.

- Maintaining all records of the approval, requests and reports handled.

- Build and maintain strong relationships with customer.

- Constant follow up with the customer.

- Attending Daily team huddles & keeps up to team commitments.

- Monitor personal performance and align strategies to improve sales out comes.