Relationship Officer- Retention (Mashreq Global Network)

Job Purpose:

• To achieve monthly KPIs (Save Rate) assigned.
• To maintain standard performance to achieve top save rate and maximum retains without Offer
• To ensure that all Retention efforts and activities are directed to meeting card business goals.
• To ensure assigned card retention monthly targets are achieved
• To ensure that there is no complaints or errors.
• Top call quality scores and Customer service etiquettes to be displayed over the calls.
• 100% adherence to the defined retention ADM.
• Adherence to TAT for all the customer request received.
• Adherence to discipline and punctuality
• Attending Daily team huddles & keeps up to team commitments.
• Monitor personal performance and align strategies to improve retain out comes.

Key Result Areas

Knowledge, Skills and Experience

• University Graduate.
• Excellent people management skills.
• 1-2 years experience in similar work environment.
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.
• Has analytical and computer skills.
• Adaptable and versatile.