Relationship/Marketing Manager - Doggie Daycare

Pet Parent Relationship Manager

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!

• Education in basic dog obedience and training

• Fun, dynamic team culture with more than 300 locations

• Additional certification program training

• Competitive bonuses with some flexibility in scheduling

• Learn skills related to sales, customer service and teamwork

Core Competencies

• Percentage of leads converted to Meet & Greets

• Percentage of Meet & Greets converted to sales

• Retention of and frequency of daycare visits

• Assist in increasing customer satisfaction ratings

• Always striving to up-sell!

• Consistent and timely attendance

• Website monitoring

• Manage web inquires Qualifications

• Must love dogs

• Sales and Customer service experience

• Ability to work flexible hours

• Ability to work cohesively with others in a fun, fast paced environment

• Strong customer service skills

• Able to work within a structure, but to think and act flexibly when needed

Personal Characteristics

• Proactive- results focused, self-started, anticipator

• Quick thinker

• Emotionally intelligent

• Just do it focus

• Fun-loving

• Rapport builder

• Active listener

• Must love dogs

Sales Initiatives

•Sales and Brand events in our neighborhoods

•Convert lead calls to Meet & Greets

• Schedule Tours/Meet & Greets

• Conduct follow-up calls with leads that did not schedule

• Delivers written performance reviews and give employees positive acknowledgement when due!

• Express in actions to pet parents our Dogtopia-isms

• Enter completed registration forms – review for completeness

• Assist in creating staff schedules and helps monitor daily schedules

• Maintains optimum staffing and development with all employees, handles callouts accordingly

• Leads by example by coaching all on contributing to a positive team-oriented culture

• Delivers written performance reviews and give employees positive acknowledgement when due!

• Help coach the team on our Dogtopia-isms.

The rules by which we, as Dogtopians live by are:

• We LOVE life unconditionally like a dog.

• We STAY loyal to our pack.

• We CHASE the absolute highest standards of safety.

• We PLAY to our fullest potential.

• We TREAT every day like It’s the Most Exciting Day Ever!

Customer Service and Presentation

• Practice the 3 Ss (smile, story and satisfaction)

• Always finding new ways to improve the Meet & Greet tour scripts

• Conducts walk-in and scheduled tours of facility

• Complete pet parent’s new client form

• Be knowledgeable on pricing and services

• Respond to web inquires as soon as possible but within one business day

• Answer all questions/concerns/complaints with urgency and care

• Assist with customer check in and check out

• Assist with appointment setups

• Strive for high customer review ratings!

• ENJOY your team! GROW your team! And PLAY to your fullest potential

Please take a moment and watch this short video to learn more about the brand:

https://www.youtube.com/watch?v=9FONo1u85eY

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Uniform allowance
• Vision insurance

Application Question(s):

• Do you have experience managing or creating content for business social media accounts?
• Have you ever created or managed paid ads on Instagram or Facebook? What results did you achieve?
• Are you excited to work in a dog-friendly environment and interact with dogs daily?

Ability to Commute:

• Farmers Branch, TX 75244 (Required)

Work Location: In person