Remote Bilingual Spanish Customer Service Representative

Job Summary
Inbound Customer Service - Chat, Email and Phone

What you will do:

• Resolve customer issues or questions
• Process payment deferrals and installment plans
• Attempt to save customers who may be moving, unhappy with the plan, or current rate
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Enroll the customer in the correct plan
• Strive to resolve customer issues on the first call
• Demonstrate knowledge of processes and policies
• Build trust and rapport with the customer through clear, respectful interactions
• Always strive to ensure that overall customer satisfaction remains high while resolving issues
• Understand ‘client call flow’ and regulations
• Ensure no Public Utilities Commission Complaints are filed

Experience

• Proven experience in customer support or client services within a call center or similar environment.
• Ability to speak both business and conversational Spanish and English fluently.
• Ability to follow processes and workflows for compliance.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, an ability to manage stress, and work under pressure.

Additional Client Program Technology Standards:

• PC check/ approval is required to proceed with registration
• Memory: 8 GB required
• Dual monitors are required. Laptop screen does not count as monitor*
• Supported resolutions:
• 2K Monitors: Up to 4 monitors with a maximum display resolution of 2560x1600 pixels per monitor are supported
• 4K Monitors: Up to 2 monitors with a maximum display resolution of 4096x2160 pixels per monitor are supported
• Hardwired internet connection (Ethernet cable only) NO WIFI***
• Hardwired USB noise-cancelling headset with phone-quality audio
• Webcam is required during certification.

Training:

• Training for this opportunity is 4/20-5/15/2026, Mon-Fri 9a-3p
• After certification agents can service hours: Most Intervals Available Monday – Friday 8:00 a.m. to 7:00 p.m. ET. Intervals Available 24/7/365 (Overnight hours are limited)

Pay: $15.00 per hour

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• Are you available for training Mon-Fri, 9a-3p, April 20th-May 15th?

Work Location: Remote