Remote Chronic Care Management Enrollment Specialist Outreach

The Patient Enrollment Specialist is responsible for engaging eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The Patient Enrollment Specialist manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.

• Conduct 50+ outbound phone calls daily to patients eligible for Chronic Care Management programs.
• Conduct patient satisfaction calls for all practices as directed
• Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
• Answer inbound phone calls, addressing any questions or concerns
• Meet or exceed weekly and monthly production quotas.
• Where applicable, conduct an Intake assessment or gather relevant information on newly enrolled patients to hand off to the Care Coordination team.

Required Education And Experience

• Certified Medical Assistant (CMA) certification strongly preferred.
• Strong sales and/or customer service experience.
• Minimum one-year call center experience, healthcare setting preferred.
• Energetic and approachable personality.
• Self-starter who thrives in a fast-paced and quota-driven environment.
• Proven experience meeting or exceeding goals in a call center and/ or sales environment.
• Position Type And Expected Hours Of Work
• This is a contract position that operates in a remote work environment.
• The hours for this position are generally 9am - 5 pm, but may vary slightly depending on client time zone

Physical Requirements

• This is a virtual position that requires you to sit or stand at a computer for approximately 40 hours weekly and be able to make phone calls.
• Computer and internet service is required

Work EnvironmentThis opportunity allows you to work from the comfort of your home. A high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.

Pay: $24.31 - $27.50 per hour

Expected hours: 40.0 per week

Experience:

• Patient enrollment into Chronic Care Management program: 2 years (Required)

Work Location: Remote