Remote Customer Service Representative Cum Admin (Arabic Speaker)

About the Role:

We are looking for a Customer Service Representative who can confidently communicate in both Arabic and English to join our E-commerce team. You will play a key role in providing timely, professional, and friendly support to our online customers across different regions.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in Arabic and English, providing clear and professional assistance.
• Guide customers through order placement, product questions, shipping updates, and returns.
• Handle complaints or concerns calmly and effectively, aiming to resolve issues in the first interaction.
• Coordinate with internal teams (warehouse, logistics, and sales) to ensure smooth and accurate order fulfillment.
• Document customer interactions using CRM tools and maintain organized records.
• Stay informed on products, promotions, and platform updates to better support customers.
• Provide feedback on recurring customer issues to help improve service delivery and customer satisfaction.

Qualifications:

• Previous experience in customer service or support (e-commerce or retail preferred).
• Can speak and understand both Arabic and English, with excellent communication skills in both languages (verbal and written).
• Strong interpersonal skills, a positive attitude, and a customer-first mindset.
• Proficient in using online platforms and customer service tools.
• Reliable internet connection and a suitable work-from-home setup.
• Able to work independently and manage time effectively in a remote work environment.
• Willing to work flexible hours, including weekends or rotating shifts, if required.

Job Type: Full-time

Application Question(s):

• Are you available to start immediately?
• How much is your expected salary?

Experience:

• Customer Service: 2 years (Required)

Language:

• Arabic (Required)