Remote Customer Success Lead - Coffee Equipment

A leading e-commerce firm is seeking a Customer Success Specialist with coffee industry experience in the United Arab Emirates. This fully remote role involves overseeing the complete customer journey from onboarding to post-sales support. The ideal candidate will have at least 5 years of client-facing operations experience and 2 years in a leadership role. The position provides an opportunity to drive customer satisfaction and efficiency while working in a dynamic environment, with flexibility to manage personal schedules.