Remote Dental Lab Lab Operations Manager

ABOUT THE ROLE

We are a fast-growing dental lab company scaling quickly across the U.S.

We're hiring a detail-oriented Lab Operations Manager to manage daily communication between our in-person lab and online customer service team. You will intake new cases, track production, resolve scanner issues, and keep internal systems updated. You are the link between the lab, our internal team, and client outcomes.

If you’ve worked in a dental lab or handled clinical case logistics and want to be part of a high-growth team—this role is for you.

RESPONSIBILITIES

• Intake new dental cases into our system
• Coordinate case updates between lab technicians and support team
• Identify and resolve missing/improper scans or files (Medit, iTero, STL, etc.)
• Track each case from intake through production and delivery
• Maintain internal tracking systems with up-to-date case statuses
• Communicate design questions and feedback clearly and quickly
• Escalate complex cases when needed
• Submit daily case summaries and exceptions
• Advise customer service reps on lab-related questions (e.g., crown design, materials, scan quality, case-specific fabrication considerations)
• Provide tips or best practices to help non-lab team members better communicate with dentists and troubleshoot lab-related issues

REQUIREMENTS

• Experience in a dental lab
• Familiarity with scanner systems (Medit, iTero, 3Shape, etc)
• Fluent in English (written and spoken)
• Detail-oriented, fast, and reliable communicator
• Able to operate independently during U.S. working hours (EST)
• Organized and confident solving high urgency, complex problems

COMPENSATION/HOURS

• $1000-$1200/monthly, paid biweekly
• Hours: 9am-5pm EST, Monday-Friday, OT on Sat/Sun is available/preferred

Job Type: Full-time

Pay: ₹87,873.40 - ₹105,448.08 per month

Benefits:

• Work from home

Experience:

• Dental Lab: 2 years (Required)

Work Location: Remote