Anticipated start date: 05/04/2026

Annual Salary: $110,000 (firm)

Summary

Better Life Plans (BLP) is a growing, dynamic company committed to delivering high-quality litigation support through a client-first philosophy. As we scale to meet increasing demand, we are seeking a strategic, data-driven, and people-focused Director of Litigation Operations to lead and evolve our high-performing Legal Operations.

The Director of Litigation Operations plays a critical role in overseeing the daily processes of BLP’s high-volume Litigation department. This department supports the full lifecycle of legal cases from filing and drafting through resolution. The Director will be responsible for ensuring the litigation department runs efficiently, delivers exceptional service, and continuously improves processes.

This role requires strong operational and analytical skills, emotional intelligence, and the ability to communicate across all levels, from front-line team members to the executive leadership team. The ideal candidate thrives in fast-paced, evolving environments and is motivated to improve systems, develop partner relationships, and continually enhance the client experience.

Responsibilities

• 
  Lead the strategic direction and day-to-day operations of the Litigation Team of attorneys
• Act as the primary liaison between the Litigation Team, the Operations Departments, and Legal Support Teams.
• Assist with designing and implementing operational improvements throughout the Litigation process, including KPIs, training, and quality measures
• Monitor all production and quality-related performance for the litigation team, including, but not limited to, operational adherence, call volumes, and service standards
• Oversee the maintenance of the records and databases for all legal services, including financial, legal templates, and websites
• Manage the operation of onboarding and exiting of all attorney staff
• Lead the Legal Administrative Team
• Identify operational pain points and implement scalable, data-driven solutions to improve workflow and performance
• Establish, track, and report on departmental KPIs; leverage data to inform decisions and advocate for improvements
• Cultivate strong relationships with internal stakeholders, external partners, and litigation leadership to ensure alignment and satisfaction
• Collaborate cross-functionally with peers, executives, and other departments to achieve company goals
• Drive department-specific initiatives that align with quarterly and annual business objectives
• Actively contribute to company-wide strategic initiatives and serve as a thought partner to executive leadership
• Develop strategic vision into actionable department-level initiatives and follow through to execution
• Foster a culture of continuous improvement by identifying inefficiencies and driving operational enhancements
• Analyze KPIs to guide business decisions and support recommendations with evidence
• Facilitate clear and consistent communication across teams and levels, adapting messaging to various audiences

Qualifications

Required

• Bachelor’s degree
• 7+ years of experience in operations, business management, or a related environment
• 5+ years in a leadership position
• 5+ years in a legal environment
• Strong operational background with experience developing and implementing workflows and process improvements
• Above average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint
• Proactive in finding solutions while also using discernment when escalating issues
• Demonstrates ownership of work and maintains excellent quality standards
• Ability to communicate both verbally and in written format at a high level
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients.
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.

PREFERRED

• Juris Doctorate or Master's Degree in Business, Communication, or other similar field
• Experience with EOS and its management philosophy
• 5+ years in Civil Litigation
• Familiar with FDCPA guidelines.

This Role Might Be for You If…

• You have a mindset rooted in TEAMWORK—you roll up your sleeves and help others succeed
• You are ADAPTABLE in fast-changing situations, while staying calm and decisive
• You are DRIVEN to exceed goals and deliver the best experience for your team and clients
• You have a consistently positive ATTITUDE that helps motivate and uplift those around you
• You CARE deeply for the clients we serve and the people you lead
• You have a strong sense of ACCOUNTABILITY for your work, your team, and the results we deliver