Remote English Customer Support Representative

This is a remote position.

We are hiring on behalf of Konecta, one of our trusted partner companies. This is your chance to join a global leader in customer support and grow your career with opportunities for promotions and a potential work-from-home setup.

About the Role:

You will provide customer support through chat, email, and calls for a US-based client. This role is focused on delivering exceptional service to customers while meeting performance KPIs.

Responsibilities:

• Provide professional support via chat, email, and calls according to company guidelines.
• Manage inquiries and provide accurate information in English (C1 level required).
• Achieve performance and sales targets (KPIs).
• Maintain high-quality customer service in a fast-paced environment.

Requirements

• Graduates or dropouts can apply.
• English C1 or higher is mandatory.
• Previous customer support experience is required.
• Minimum internet speed: 50 Mbps (for remote work).
• Ability to work in shifts: 24/7 schedule.
• Excellent typing and communication skills.
• Commitment to follow company policies and performance goals.

Benefits

• Fixed net salary: 18,000 EGP per month.
• Performance-based bonus (KPIs): up to 4,000 EGP.
• Full medical insurance and social insurance coverage.
• Transportation allowance if onsite work is required.
• Career growth opportunities within a global company.

Additional Perks:

• Comprehensive training programs to enhance your skills.
• Extra bonuses for exceeding performance targets.
• Clear promotion paths and career progression.
• Supportive and collaborative work environment.
• Paid annual leave, sick leave, and public holidays.
• Employee wellness programs and recognition initiatives.

How to Apply:

• Apply through QuickfirmX — Egypt’s #1 platform for call center jobs
• Get your feedback in just 15 minutes!
• After the pre-assessment, you may be asked to participate in video interviews (online or onsite), based on the partner company’s requirements
• All details will be communicated via email

Job Type: Full-time

Pay: E£18,000.00 - E£22,000.00 per month

Application Question(s):

• What is your English level?
• Do you have previous customer support experience? If yes, how many years and in which channels (chat, email, calls)?
• Do you have a stable internet connection with at least 50 Mbps speed?
• Are you able to work in rotating shifts, including nights and weekends (24/7 availability)?
• This role offers a fixed net salary of 18,000 EGP + up to 4,000 EGP in performance bonuses. Are you comfortable with this compensation and committed to meeting performance KPIs?
• Are you located in Egypt, and are you open to both remote and potential onsite work if required (New Cairo, 5th Settlement)?
• What is your academic status? (Graduate / Undergraduate / Dropout/ Gap year)
• Do you agree to be contacted via email, phone, or WhatsApp by QuickfirmX, and to receive updates, pre-assessments, and video interview invitations?

Expected Start Date: 29/09/2025