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Remote IT Support Specialist
About DigitalTolk
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don’t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers.
Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need.
Our company purpose is to use technology to make the world a better place. And we’re currently hiring developers to join us on this journey!
We are a company based in Sweden with developers in all parts of the planet!
About the Role: We are looking for a reliable and proactive IT Support Specialist to provide 1st level technical support to both onsite and remote employees. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues and be comfortable working independently in a remote setup.
Key Responsibilities
Provide first-level technical support for hardware, software, and system-related issues
Act as the primary point of contact for IT support requests via ticketing tools, email, or chat
Troubleshoot issues related to laptops, desktops, printers, VPN, and peripherals
Install, configure, and maintain operating systems and business applications
Manage user accounts, permissions, and access (onboarding & off-boarding)
Diagnose and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Escalate complex issues to 2nd/3rd level support when required
Maintain accurate documentation of issues, resolutions, and IT processes
Support IT asset management and inventory tracking
Requirements
Minimum 2 years of experience in IT support / Helpdesk role
Bachelor's degree in computer science, IT, or related field (preferred)
Strong knowledge of Windows/macOS environments and hardware troubleshooting
Experience with Microsoft 365 administration and support
Familiarity with VPN, remote desktop tools, and basic networking concepts
Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk)
Strong communication skills in English (written and verbal)
Ability to work independently and manage multiple support requests
Comfortable working in remote and international team environments
Preferred:
Basic experience with Active Directory
Understanding of IT security best practices
What We Offer
Opportunity to work with a global team
Professional growth and exposure to modern IT systems
Fully remote work environment
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