Remote Member Success Specialist

Job Overview

Moore Haven Yacht Club is seeking a dedicated and empathetic Remote Member Success Specialist to join our team on a full-time basis. As a key representative of our 55+ residential community, you will be instrumental in ensuring our members have an exceptional living experience. Our community offers a vibrant, active lifestyle for our residents, and this role is central to supporting that mission. You will act as a primary point of contact, providing outstanding support and fostering a positive, welcoming environment for all residents. This is a fully remote role supporting our community located in Moore Haven, Florida, United States.

The salary for this position is $25 - $32 USD per hour, commensurate with experience.

Responsibilities

 

• Serve as the first point of contact for member enquiries via phone, email, and other communication channels.
• Provide prompt, accurate, and friendly information regarding community services, amenities, and planned activities.
• Proactively engage with members to build strong relationships and ensure their needs are being met.
• Assist in coordinating and resolving member requests or issues in a timely and professional manner.
• Gather and document member feedback to help drive continuous improvement within the community.
• Support the onboarding process for new members, ensuring they feel welcome and well-informed.
• Maintain detailed and accurate records of all member interactions in our systems.
• Collaborate effectively with on-site staff to ensure a seamless and high-quality member experience.

Qualifications

 

• Proven experience in a customer success, customer service, or community management role.
• Exceptional interpersonal and communication skills, with a clear, empathetic, and professional telephone and written manner.
• Strong organisational and time-management skills, with the ability to work independently in a remote environment.
• Proficient in using standard office software and comfortable learning new systems.
• A natural problem-solver with a patient and positive attitude.
• Previous experience working with or supporting a 55+ demographic is highly desirable.
• A genuine passion for fostering community and enhancing the lives of our members.