Renewal Specialist

As a Startups Renewal Specialist, you’ll own retention and growth across a high-volume segment of early-stage companies using Vanta. You’ll manage a high volume of customers, primarily founders and their first hires — and guide them through renewal conversations that balance efficiency, empathy, and business impact. Your focus will be on driving consistency and automation in the renewal process while maintaining the human touch that early customers value most.

The goal of this team is to achieve overall retention and growth of the Vanta customer base, as measured by Net Revenue Retention. They will ensure customer’s security and compliance goals are aligned to their company growth needs and with Vanta’s solutions.

In this role, you’ll be responsible for:

Renewal and Growth Ownership

• Own the full renewal process for all customers in the Early Stage segment, from initial outreach through signature and invoicing.
• Drive customers toward the auto-renewal motion, while managing exceptions through negotiation and deal submission for approval as needed.
• Ensure renewal outcomes meet or exceed Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) targets.
• Build and maintain a consistent operating rhythm that balances proactive outreach, renewals tracking, and efficient deal management at scale.

Forecasting & Systems Hygiene

• Accurately forecast quarterly renewal and churn outcomes within Salesforce and Clari, maintaining world-class pipeline hygiene.
• Leverage Gong, Outreach, Dust, Slack, and Vanta to optimize workflow, communication, and deal velocity.

Consultative Customer Engagement

• Act as the primary point of contact for early-stage founders navigating their first compliance renewals.
• Combine consultative listening with practical negotiation to drive mutual success and retention.
• Handle objections and competitive evaluations confidently and efficiently, ensuring a positive customer experience even through difficult conversations.

Cross-Functional Collaboration

• Partner with Product and RevOps to provide feedback on in-app purchasing automation, streamline approvals, and identify patterns or friction in the startup segment.
• Collaborate closely with CS, Digital Success, Marketing, Enablement, and Support to ensure a cohesive experience for startup customers.
• Surface feedback and insights that inform pricing, packaging, and renewal motion improvements for small accounts.

How to be successful in this role:

• 1+ years of experience selling to or managing customers in a SaaS or tech environment.
• Strong ability to manage a high volume of customer relationships and renewal cycles simultaneously.
• Exceptional communication skills — written, verbal, and visual — with the ability to tailor messaging for both internal stakeholders and customer audiences.
• Highly motivated, with a sense of urgency and flexibility to adjust to customer needs and objections.
• A team player who collaborates effectively across multiple departments and thrives in a fast-moving environment.
• Previous experience in security and compliance is not required but highly desirable!

What success looks like:

• You have a deep understanding of the startup customer profile, their motivations, and their renewal behaviors.
• You’ve established a scalable, repeatable renewal motion with clean forecasting and minimal surprises.
• You consistently hit retention targets while improving automation rates and customer experience in the startup segment.

What you can expect as a Vantan:

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

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At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.