Renewals & Billing Coordinator

About the Role

We are looking for a highly organized Renewals & Billing Coordinator to join our team at Black Ice Software. You will be the engine behind our recurring revenue, managing the end-to-end renewal process for our software solutions. This is a critical administrative role where accuracy and process are more important than "hard selling."

You will handle a high volume of renewals ranging from one off end user licenses to corporate contracts, ensuring our customers and resellers have the quotes and invoices they need to keep their software up to date.

What You’ll Do

• Manage the Renewal Lifecycle: Monitor upcoming expiration dates for both SaaS and Perpetual licenses with maintenance.
• Generate Quotes & Invoices: Create and send accurate renewal quotes and final invoices to customers.
• Navigate Procurement: Work directly with customers and resellers to obtain Purchase Orders (POs) and ensure they are correctly referenced on all billing documents.
• Payment Coordination: Track payments, follow up on overdue accounts, and resolve any billing discrepancies.
• Data Integrity: Maintain clean records in our CRM to ensure no customer falls through the cracks.

Who You Are

• Detail-Obsessed: You notice the small things, like a missing PO number or a typo in a $50 quote.
• Process-Driven: You enjoy checking items off a list and following a workflow from start to finish.
• Professional Communicator: You can explain a billing renewal clearly and professionally via email or phone.
• Tech-Savvy: You are comfortable working with invoicing software and CRMs.

Why You’ll Love Working Here

• Stability: We provide a steady, professional environment in the heart of Boca Raton.
• Growth: Learn the "back office" operations of a successful software company.
• No Cold Calling: You are working with existing customers who already use and value our products.

About Black Ice Software

For over 35 years, Black Ice Software has been a staple in the industry, providing world-class printing and document solutions to businesses globally. While we are proud of our long-standing history, we are even more excited about our future. We are currently scaling our operations and entering a new chapter of growth powered by our latest technology releases. We are looking for ambitious individuals who want to be part of a legacy company that is actively innovating and expanding.

Pay: $20.19 - $23.07 per hour

Benefits:

• 401(k)
• Paid sick time
• Paid time off

Work Location: In person