Renewals Consultant

Our client is seeking a Renewals Consultant to manage and support existing clients throughout the renewal process. The ideal candidate will have strong communication skills, a proactive mindset, and a passion for delivering exceptional service while meeting sales targets.

Responsibilities

• Manage follow-ups with existing clients and update renewal status accurately in the CRM (Zoho).
• Educate clients on payment procedures, amendments, eligibility, SHAMS rules, terms, and conditions.
• Conduct renewal follow-ups via phone and email in line with the company's Renewal Process and Business Rules.
• Achieve monthly renewal KPI targets and maintain high conversion rates.
• Ensure effective CRM management for renewals and maintain up-to-date client records.
• Possess in-depth knowledge of company's products and services to identify up selling opportunities and generate additional revenue.
• Prepare daily, weekly, and monthly reports on renewal performance and client interactions.
• Coordinate with the Revenue, Compliance, and Operations teams to facilitate client requests efficiently.
• Deliver a high standard of customer service throughout the renewal process.
• Provide clients with accurate and transparent information regarding requirements and procedures.
• Support clients in applying renewals through the online portal when needed.
• Build and maintain strong, mutually beneficial relationships with the Free Zone Authority and channel partners.

Qualifications

• Bachelor's degree in any field.
• 2-4 years of experience in a similar renewals, client relations, or sales role.
• Prior experience in the Free Zone or business setup industry is a strong advantage.
• Excellent presentation, communication, and interpersonal skills.
• Strong CRM proficiency and computer literacy.
• Proven ability to convert prospects, close deals, and achieve sales quotas.
• Skilled in problem solving, objection handling, and client engagement.
• Self motivated, energetic, and able to multitask in a fast paced environment.
• Fluent in English; proficiency in Arabic is preferred.
• Must hold a valid driver's license and own car.