Rep Claims

Pay Grade

10

Position Summary

The Claims Team works to achieve equitable resolutions of general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy. A Claims Representative’s primary role is to support the Claims Team’s goals by investigating, analyzing, and recording facts to resolve such claims.

Tasks and Responsibilities

Supports the Claims Team’s goals by investigating, researching, analyzing, and recording facts to resolve general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy
Creates reports and provides statistics for claims reporting for management, appraisals, risk management purposes
Negotiates settlements with customers/claimants, attorneys, and insurance companies
Prepares internal and external written communication to claimants, contractors, attorneys, medical providers, and insurance companies
Monitors, tracks, and makes recommendations regarding scheduled tasks and time constraints.
Effectively direct other CPS Energy departmental employees during the course of an investigation
Utilizes claims software for claim file management, documentation, prioritization and reporting
Sets priorities, organizes workload, and makes occasional exceptions to monitor Liability and Cost Recovery claims to ensure a timely response to attorneys, insurance companies, contractors, and customers/claimants
Performs other tasks, projects, and process improvement initiatives as assigned

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Proficient in Spanish speaking and reading.
• Obtain a Texas Multi-line or Property & Casualty Adjusters License within 90 days from date of hire.

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands