Repair Technician

Position : Repair Technician - Mobile Devices, Laptops, Smartwatches & iPads

Job Description: Responsible for diagnosing, troubleshooting, and repairing a variety of devices, including mobile phones (smartphones), laptops (MacBooks and Windows), iPads, and smartwatches. This role requires a strong understanding of both hardware and software components and the ability to repair devices to ensure they function properly. The technician will work with a wide range of electronic devices, perform hardware replacements, and apply software solutions to fix various issues.

Responsibilities:

• Mobile Device Repair (Smartphones):
• Diagnose and repair common mobile phone issues, including screen replacements, battery replacements, charging port repairs, camera issues, and software troubleshooting.
• Repair or replace damaged screens, touchpads, speakers, and other hardware components.
• Reinstall and update mobile device software (iOS/Android), including restoring factory settings and ensuring the proper functioning of apps and features.
• Perform water damage assessment and recovery, including cleaning and drying affected parts.
• Laptop Repair (MacBook & Windows):
• Troubleshoot and repair hardware issues in laptops, including logic board failures, broken screens, keyboard issues, battery replacements, and more.
• Replace damaged or faulty internal components such as RAM, hard drives, SSDs, processors, and cooling fans.
• Resolve software issues, including OS installation, system updates, troubleshooting application conflicts, and restoring the system to optimal performance.
• Ensure proper diagnostics and testing of laptops to guarantee the functionality of all features (Wi-Fi, Bluetooth, sound, etc.).
• iPad Repair:
• Repair broken or malfunctioning iPads, including screen replacement, battery issues, home button problems, and other hardware malfunctions.
• Troubleshoot and resolve software issues on iPads, including operating system problems, app conflicts, and data recovery.
• Diagnose and repair charging port problems and faulty connections.
• Perform software upgrades, restore devices to factory settings, and ensure data integrity during repairs.
• Smartwatch Repair:
• Diagnose and repair common smartwatch issues such as cracked screens, battery replacements, sensor malfunctions, and connectivity problems.
• Repair or replace damaged internal components of smartwatches, including touchscreens, housings, and charging components.
• Test functionality after repair, ensuring the device syncs properly with smartphones and other devices.
• Troubleshoot issues with smartwatch software, syncing issues, and app performance.
• General Responsibilities:
• Perform initial diagnostics to assess the nature of the repair needed for each device.
• Maintain a clean and organized repair workspace, following all safety protocols.
• Keep detailed records of repairs, including work performed, parts used, and time spent on each device.
• Ensure customer satisfaction by providing high-quality repairs with fast turnaround times.
• Communicate with customers regarding repair status, issues, and estimated timelines for completion.
• Stay up-to-date with the latest trends and repair techniques for mobile phones, laptops, tablets, and smartwatches.
• Follow standard repair procedures and ensure that all devices are returned to full working condition.

Skills and Qualifications:

• Technical Skills:
• Proven experience repairing mobile devices (smartphones), laptops (MacBook and Windows), iPads, and smartwatches.
• Proficient in diagnosing hardware issues such as motherboard damage, screen issues, battery failures, and power issues.
• Strong understanding of mobile operating systems (iOS, Android) and troubleshooting software-related issues.
• Experience with soldering and replacing small internal components.
• Familiar with common repair tools, including heat guns, soldering irons, screwdrivers, and specialized repair equipment.
• Soft Skills:
• Excellent problem-solving skills and the ability to think critically to resolve technical issues.
• Attention to detail and ability to handle complex repairs with precision.
• Strong communication skills for interacting with customers and team members.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Experience:
• Minimum of 2 years of hands-on experience in repairing mobile devices, laptops (MacBook & Windows), iPads, and smartwatches.
• Experience working in a service center or repair shop preferred.
• Certifications (Optional but Preferred):
• Certifications in electronics repair (e.g., CompTIA A+, Apple Certified Macintosh Technician (ACMT), or similar credentials).
• Training in mobile device repair and certification for iPhones, Android devices, and wearables.

Work Environment:

• Typically based in a repair shop, service center, or electronic retail store.
• Must be able to work with tools, chemicals (cleaning solutions, lubricants), and small components.
• The role may involve lifting equipment and devices up to a certain weight, as well as prolonged periods of sitting or standing.

Salary & Benefits:

• Competitive salary based on experience.
• Health benefits, including medical, dental, and vision.
• Paid time off and holidays.
• Training opportunities and career advancement.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month