Reporting & Analytics Manager (LBCM Service Provision)

Key responsibilities

• Support the maintenance and updating of the Group’s Service Provision Catalogue (SPC) for services provided into LBCM

• Provide input into the identification, monitoring, and mitigation of live service provision risks and controls

• Support the production and analysis of LBCM service SLA reporting and path-to-green metrics

• Contribute to impact assessments for Group-wide changes impacting services into LBCM, including coordination and administrative support for SPIAs

• Support governance activities relating to third-party suppliers and dependent systems impacting LBCM service receipt

• Assist with monitoring and tracking path-to-green activity and SLA appropriateness, escalating issues where required

What You'll Need

• Excellent PowerPoint, Excel and Power BI skills.

• Ability to engage with and challenge a wide range of stakeholders.

• Understanding of the non-ringfenced bank.

• Ability to understand and manage a wide range of risks and controls.

• Ability to analyse data and turn data into value-add insights.

• Needs to be highly organised and proactive in finding opportunities to add value.

• Eye for detail as accuracy is critical in documenting core services.

Systems:

ServiceNow

RCSA

Nucleus

Dun & Bradstreet Onboard/Analytics

Hellios FSQS

News websites

SAP Ariba/Buying@LBG

Automated Portfolio Monitoring (APM)