Representative, Wholesale Customer Experience

At ASICS, our Sound Mind, Sound Body™ philosophy is more than a tagline, it's our way of life. Over 75 years ago our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward.

ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you, then we want you on our team.

A Brief Overview

The Wholesale Customer Experience Representative is responsible for establishing and maintaining relationships with our Sales Representatives and Wholesale Accounts on behalf of the company by taking personal responsibility for each customer contact. Responsible for sales order management through manual order entry in SAP and B2B as requested via email and through the call center queue. The Wholesale Customer Experience Representative will also be responsible for proactively following up with the Sales Representative or Accounts as needed and working in collaboration with other departments to ensure a smooth order process; end to end.

Leadership Responsibilities

• This position does not have people leadership responsibilities.

What You'll Do

• Provide excellent service to wholesale non-EDI accounts and partner with assigned Sales Representatives, to ensure account needs are met. Contacts include, but are not limited to; email, call center queue, direct dial, and teams’ chats.
• Data entry of multiple document types with proper communication to appropriate personnel/ departments/ retailers.
• Collaborate and build strong working relationships with other departments within the company including sales representatives, buyers, regional managers, distribution center and finance team, as necessary.
• Professionally handle incoming inquiries regarding product via phone and email and have a basic working knowledge of the relevant product details.
• Courteously answer customer questions and work to resolve customer complaints in a friendly, solution-oriented manner.
• Adheres to all company policies and procedures
• Embodies and demonstrates company ethics and values
• Abides by all federal, state and local laws

How You'll Be Successful

• Ability to work in a fast-paced environment.
• Strong written and verbal communication skills
• Ability to multi-task and prioritize tasks to meet deadlines and department results.
• Skilled at providing excellent customer service through assessing the needs of the customer and providing solutions.
• Able to identify complex problems and find solutions to address them.
• Knowledge of sporting goods industry

What You'll Need

• H.S. Diploma or General Education Degree (GED) or equivalent combination of education, experience, and training. required
• 1-2 years customer service experience in retail or call center a plus, sporting, or athletic industry preferred
• Experience in Account Management preferred
• Experience in a Call Center environment preferred
• SAP experience preferred
• Computer skills: Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams) required
• Experience with Office 365 and like applications required

SALARY / PAY RANGE: $21/hr. - $23/hr.

PAY TRANSPARENCY:

To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide pay or salary range information to job applicants and employees. A posted salary/pay range applies to the current job posting. Salary/pay offers may be based on key factors such as education and related experience.

ASICS CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at hrccpa@asics.com.

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.