Research Scientist I

Establish and maintain systems for recording, tracking, and updating project materials.

Develop tracking spreadsheets and monthly/quarterly progress reports using Microsoft Word and Excel.

Send electronic mass mailings.

Schedule meetings/conference calls; prepare materials for meetings; take detailed minutes and notes.

Provide support via phone and e-mail to application users and project participants by processing requests for information, investigating and resolving issues reported by users, and updating customer service tracking system.

Manage requests from both providers and recipients regarding access to the PSYCKES and/or MyCHOIS applications.

Provide guidance and expertise to other Research Scientists working on the OPHE Helpdesks and serve as liaison between other OMH and OPHE teams to field and resolve questions.

Participate in quality assurance testing for PSYCKES and MyCHOIS web and mobile applications.

Track defects and communicate with members of the information technology and data analysis teams.

Develop and update training materials (e.g., user guides, webinar slides, short how-to videos)

Schedule Webex online webinars, coordinate and lead training webinars, and provide technical support and assistance during trainings.

Complete accessibility edits and create website update requests for the Public Information Office (PIO) to maintain the PSYCKES public-facing website with up-to-date training materials, release notes, and announcements.

Qualitative and quantitative data analysis.

Support the development of products to disseminate findings, including PowerPoint presentations for conferences, written reports for internal and external (public) distribution, and manuscripts for publication.