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Research & Support Analyst

We are seeking for Research & Support Analyst to join our team. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. We are looking for an individual with experience in record keeping, timesheet and data entry.

Key Responsibilities

Carrier company invoices are reviewed in detail.
Collect the relevant information, such as BOL number, Pro Numbers, Consignee and consigner and many more.
Process them within the client-directed transaction time.
Mark them and assign notations as per each job description.
Current we are working with over 200+ CASS clients and carriers.
Learning the procedures and keeping up to date with fresh product knowledge.

Skills & Abilities

Typing: 30-40 WPM
Excellent presentation and communication skills regarding technical and non-technical concepts.
Excellent employee
Strong initiative and self-awareness – a flexible team player
Creative thinker
Demonstrated strength in employee communication
Program planning and facilitation experience
Experience driving engagement, and building and implementing related programs

Requirement

Minimum graduate from a recognized university.
Previous experience in the BPO industry.
Minimum of 2+ years of experience with data handling and invoice reading capabilities.
Strong computer skills including Excel are required. Must be comfortable using filters, tables in excel.
Self-starter and comfortable working in a fast-paced dynamic environment.
Strong attention to detail, adaptability, and being very organized.
Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
Must be fluent in English both oral and written
Preferable US Clients