Reservation Agent

Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.

Record and process using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards.

Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.

Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals.

Prepare reports using both computerised reservation system and other computer software such as Word and Excel.

Record and manage bookings that failed to arrive.

x Sell the Holiday Inn Express products and services (Owned by Ishraq Gulf Real Estate) using up-selling and suggestive selling techniques.

Job Types: Full-time, Permanent

Application Question(s):

• Are you locally available?
• Do you have at least one year experience working as Reservation Agent in a hotel?
• Are you immediately available?