Reservation Agent

Company Description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Job Description

Key Responsibilities

Reservations Handling

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Respond promptly to inquiries via phone, email, website, or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximize revenue.
• Ensure all bookings are confirmed with complete and accurate guest information.
  
  

System & Reporting

• Maintain reservation records and update changes, cancellations, and no-shows.
• Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
• Prepare and send daily / weekly reservation reports as required.
• Ensure rate parity across all booking channels.
  
  

Guest Communication & Service

• Handle special requests (early check-in, late check-out, VIP amenities, etc.).
• Communicate professionally with travel agents, corporate clients, and walk-in guests.
• Resolve booking-related issues or escalate when necessary.
• Maintain confidentiality of guest information in line with data privacy standards.
  
  

Coordination & Compliance

• Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
• Follow Accor policies, reservation procedures, and brand standards.
• Support in overbooking situations as per hotel revenue strategy.
  
  

Qualifications

Qualifications & Skills

Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).

Knowledge of Opera PMS / Accor Reservation Systems is an advantage.

Strong communication skills in English (Arabic is a plus).

Customer-oriented with a positive and professional attitude.

Ability to multitask and work under pressure.

Basic knowledge of Microsoft Office (Excel, Outlook).