Find The RightJob.
Reservation Agent / Local
- Processes and confirms guest room reservations made by clients
- Knowledgeable about all promotions in the hotel rooms and facilities
- Follows procedures to process all room reservations, rates, confirmations and hotel facilities
- Maintains established filling system for all correspondence and collates reports as required
- Speaks with team members and guests using clear and professional language
- Answers telephones using appropriate etiquette
- Ensures that reservation requests are answered accurately on a timely basis.
- Welcomes and acknowledges all guests according to the WH&R standards and policies
- Anticipates and addresses guests’ service needs
Experience Needed
- Ideally a minimum of 1 to 2 years working as a reservation agent in a branded hotel
- Proficiency computer literacy
- Knowledge of Opera system
- Ideally Certificate or Diploma in a hospitality field or business administration.
Required Skills
Soft skills
Problem Solving, Communication
Customer service
Customer Service
General skills
Organizational Skills
Values
Integrity, Trust, Honesty, Accountability, Diversity
Benefits
Staff accommodation, Service charge, Learning & development programmes, Career development, Staff party
Similar jobs
© 2026 Qureos. All rights reserved.