Reservation Agent (Saudi National Only)

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

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  Have a thorough knowledge of the entire hotel services and facilities

• Answer inquiries of room rates, outlets and room locations.

• To be totally familiar with all aspects of the reservation systems

• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation

• Post advance deposits and keep accurate records of deposits.

• Process rooming lists and group blocks and indicate special requests and billing procedures

• File and process reservations correspondence, make certain all files are current and in order.

• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.

• Abide by the hotels policies and procedures

• Be familiar with changes in the rates and group enquiries

• Complete daily shift task list and aid others

• To be aware of inventory management and keep a constant check on the room types available throughout the day

• To have an understanding of departmental goals and projections for average rate and occupancy

• Accommodate and document special requests in an accurate and efficient manner.

• Determine the most appropriate room type to meet guest requirements and maximize room rate.

• Explain guarantee and cancellation policies to callers.

• Describe room accommodations and benefit feature sale amenities to guests.

• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.

• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.

• Identify guest reservation needs by asking open-ended questions to obtain all necessary information

• Follow "up selling" techniques and sales strategies in order to maximize property revenue.

• Identify repeat guests using appropriate codes

• Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.

• Carry out any other reasonable task (which may not be stated here) as requested.

• Assist in Task Force Teams for new openings.