Reservation Agent With Hotel Experience

• Process and manage reservations: Handle booking requests, modifications, and cancellations for hotel rooms and related services through various channels like phone, email, and online systems.
• Provide guest information: Answer questions about room types, rates, hotel policies, and amenities to help guests make informed decisions.
• Operate reservation systems: Utilize property management systems (PMS) and other reservation software to manage booking schedules and ensure accuracy.
• Communicate with other departments: Liaise with front desk, sales, and other staff to provide detailed information about upcoming arrivals and special requests.
• Handle payments: Process advance deposits and take payment information for bookings, including credit/debit card payments.
• Send confirmations: Prepare and send letters of confirmation to guests.

Job Type: Full-time