RESERVATION EXECUTIVE

Job Summary:
We are seeking a detail-oriented and customer-focused Ticketing Executive to manage airline, train, and other travel bookings for our clients. The ideal candidate will have strong knowledge of travel booking systems, excellent communication skills, and a passion for delivering seamless travel experiences.

Key Responsibilities:

• Handle end-to-end travel ticketing operations including domestic and international airline tickets, train, and bus reservations.
• Issue, modify, and cancel tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or Travelport.
• Maintain accurate records of bookings, payments, and customer communications.
• Provide personalized assistance and travel solutions to customers based on their requirements.
• Stay updated with fare rules, airline policies, and seasonal promotions.
• Coordinate with airlines, hotels, and travel partners to resolve ticketing-related issues.
• Ensure compliance with company policies, GST regulations, and industry standards.
• Generate reports on bookings, cancellations, refunds, and revenue for management.

Qualifications & Skills:

• Bachelor’s degree in Travel & Tourism, Hospitality, or related field preferred.
• Proven experience as a ticketing executive or travel consultant.
• Proficiency in GDS platforms (Amadeus, Sabre, Galileo, Travelport, etc.).
• Strong knowledge of airline ticketing procedures, fare construction, and travel documentation.
• Excellent communication, negotiation, and customer service skills.
• Attention to detail and ability to work in a fast-paced environment.
• Basic knowledge of MS Office tools.

Experience:

• 1–3 years of experience in travel ticketing or airline reservation is preferred.

Additional Attributes:

• Ability to handle multiple bookings and requests simultaneously.
• Strong problem-solving skills and initiative.
• Flexible and adaptable to changing customer requirements and travel industry dynamics.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person