Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
As Reservations Manager, you will be responsible for performing the following tasks to the highest standards:
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Work with the sales team to maximise leisure, corporate and group rates
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Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
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Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
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Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
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Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
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Build strong relationships with guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
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Assist in the recruiting, managing, training and developing of the Team
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Participate in the organisation of hotel promotional activities
Qualifications-
Knowledge of Opera Cloud
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Previous experience with reservations in the hotel/leisure sector
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Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
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Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
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Excellent selling capabilities and the ability and desire to coach selling techniques to team members
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Excellent organisation and planning skills
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Accountable and resilient
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Flexibility to respond to a range of different work situations