Reservation Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About The Role

Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.

What You Will Do

• Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
• Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
• Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
• Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
• Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
• Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
• Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
• Resolve guest concerns and billing disputes with professionalism and discretion.
• Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
• Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.
  
  

What You Bring

• Education: Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience.
• Experience: Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team.
• Leadership & Communication: Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy.
• Systems Knowledge: Hands-on experience with hotel property management system.
• Problem-Solving & Organization: Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations.
• Guest Focus: Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism.
  
  

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Transportation provided to and from the resort
• Career advancement opportunities within the Four Seasons global network
• Work in a multicultural, supportive team in one of Egypt’s most beautiful Red Sea destinations
  
  

Schedule & Hours

• Full-time position