Reservation Manager

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We’re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you’ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You’ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Manage the reservations team, providing leadership, coaching, and performance feedback.
• Record special billing arrangements for groups and conventions
• Oversee daily reservation operations, ensuring accuracy and efficiency.
• Develop and implement strategies to maximize room occupancy and revenue.
• Monitor booking trends, analyse data, and adjust strategies accordingly.
• Ensure all guest inquiries and booking requests are handled promptly and professionally.
• Collaborate closely with Sales, Revenue Management, and Front Office departments.
• Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
• Prepare regular reports on reservations performance and forecast future demand.
• Ensure compliance with IHG brand standards, policies, and procedures.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Implementation of IHG Way of Sales
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg. to travel agents, business houses etc)
• Prepare reservation sales report.

What We Need From You

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Analytical mindset with proficiency in reservation systems and revenue management tools.
• Ability to work under pressure and meet targets.
• Knowledge of distribution channels and online booking platforms.
• Flexibility to work varied shifts, including weekends and holidays.

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.