Reservation Officer

We are looking for an agent who will input details to our system:

Ø Make sure all bookings for the day has been booked into the system

Ø Coordinate with the reservation team for daily bookings to avoid double bookings.

Ø Make sure all cash customers payment has got through before guest enters the venue

Ø Ensure all collections on-site has been collected, if not report it to Supervisor

Ø Send payment links for customers on Cash basis and send payment slips accordingly

Ø Ensure all monetary transactions are being reported to Accounts Department with proper liquidation/report (Reference number) which needs to be submitted daily

Ø Handle complaints and inquiries well

Ø Have corrective and productive communication between the departments.

Ø Make sure the payment for cash customers has been invoiced with the correct amount

Ø Any amendments/ cancellations/ additions/ deletions to be communicated with Transport & Operations Team

Ø Make sure special requests are highlighted to the concerned department

Ø Communicate any requests or issues with Supervisor

Ø To respect his/her superiors, address him with the due titles, accept requests without questions, cooperate unselfishly, and be a good team-worker.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED2,800.00 per month

Application Question(s):

• Please only apply if you are comfortable with the advertised salary range, no response is considered rejected

Experience:

• Customer Service: 1 year (Preferred)