Reservation Sales Agent, Buffalo Reservation Center, Remote

The opportunity

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who want to make reservations at hotels and resorts across the country. If you want to delight our future guests by providing an exceptional reservations experience, apply today.

This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Answer inbound calls and provide top-notch customer service
• Use all available resources to answer questions
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with the hotel and resort's front desk staff
• Collaborate with managers to assist customers and reach sales goals

More about you

• Strong phone, listening, verbal, and interpersonal communication skills
• Customer-focused with a love for helping others
• Maintain a positive and professional attitude toward customers at all times
• Comfortable using computers with strong typing skills and the ability to multitask
• Able to use call center software and tools
• No experience or diploma required

Physical requirements

• Ability to sit for extended periods of time

Shift details

Evenings
Holidays
Weekends
8hr shift

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.