Reservation Supervisor

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We’re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You’ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.

Every day is different, but you’ll mostly do:

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Promote the Hotel’s (and IHG generally) products and services.
• Maintain a high level of product and service knowledge about all IHG Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Record and process reservations made by phone/fax/email.
• Accept wait list reservations.
• Process amendments to reservations such as extensions, early departures, etc.
• Manage “no show” reservations by investigation and recording of same.
• Record special billing arrangements for groups and conventions.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (e.g. to travel agents, business houses etc).
• Prepare reservation sales reports.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Comply with the Company’s Corporate Code of Conduct.
• Familiarise yourself with the company values and model desired behaviours.
• Comply with Company Grooming Standards.
• Comply with Time and Attendance Policies.
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
• Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
• Prepare regular reports on reservations performance and forecast future demand.
• Ensure compliance with IHG brand standards, policies, and procedures.
  
  

What We Need From You

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team supervising skills.
• Excellent communication and customer service abilities.
• Analytical mindset with proficiency in reservation systems and revenue management tools.
• Ability to work under pressure and meet targets.
• Knowledge of distribution channels and online booking platforms.
• Flexibility to work varied shifts, including weekends and holidays.
  
  

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.