Reservation Supervisor

Job Opening: Reservation Supervisor

Location: Lahore
Industry: 4-Star Hotel / Hospitality

We are seeking a detail-oriented and proactive Reservation Supervisor to join our Front Office team at a reputable 4-Star Hotel in Lahore. The ideal candidate will have strong knowledge of hotel reservation systems, revenue principles, and guest service standards.

Key Responsibilities:

• Supervise daily reservation operations and ensure accuracy of bookings
• Manage room inventory, rates, and availability across all distribution channels
• Handle group bookings, corporate accounts, and special rate requests
• Ensure proper coordination with Front Office, Sales, and Revenue teams
• Monitor booking trends, pickup reports, and forecast data
• Handle guest inquiries, amendments, and cancellations professionally
• Ensure compliance with hotel SOPs, rate parity, and policies
• Train and guide reservation staff to maintain service excellence

Requirements:

• Bachelor’s degree
• Minimum 3–5 years of experience in hotel reservationsl
• Good understanding of revenue management and distribution channels
• Excellent communication, coordination, and leadership skills
• Proficiency in MS Office
• Ability to work under pressure and meet deadlines

What We Offer:

• Competitive salary package
• Professional and supportive work environment
• Career growth and development opportunities

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Experience:

• as House Maid: 1 year (Preferred)

Work Location: In person