Reservation Supervisor - Holiday Homes Experience

Job Description – Reservation Supervisor

Location: Abu Dhabi, UAE
Industry: Holiday Homes / Hospitality

Role Overview

The Reservation Supervisor oversees daily reservation operations, ensuring high conversion rates, accurate bookings, optimal occupancy, and excellent guest service. This role involves team supervision, system management, rate control, and coordination with operations, sales, and housekeeping teams.

Key Responsibilities

• Supervise and support the reservations team to achieve booking and revenue targets
• Handle and monitor reservations across OTAs, direct channels, and corporate accounts
• Ensure accurate rate loading, availability, and inventory management
• Manage cancellations, modifications, overbookings, and special requests
• Monitor KPIs such as conversion rate, ADR, occupancy, and response time
• Resolve escalated guest issues professionally and efficiently
• Coordinate closely with housekeeping, operations, and front office teams
• Prepare daily, weekly, and monthly reservation reports
• Train, coach, and evaluate reservation agents
• Ensure SOP compliance and quality standards are maintained

Requirements

• 2–4 years of experience in reservations within holiday homes.
• Previous experience in a supervisory or senior reservations role
• Strong knowledge of OTAs (Booking.com, Airbnb, Expedia, Agoda, etc.)
• Experience with PMS / Channel Managers (e.g., Opera, RMS, Guesty, Hostaway, Cloudbeds)
• Excellent communication and leadership skills
• Strong problem-solving and multitasking abilities
• Proficiency in MS Excel and reporting
• Ability to work shifts, weekends, and high-demand periods

Preferred Skills

• Revenue management knowledge
• Team coaching and performance monitoring
• UAE hospitality experience
• Multilingual (Arabic is a plus)

Job Type: Full-time

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Holiday Homes: 1 year (Required)
• Reservation: 1 year (Required)

Location:

• Abu Dhabi (Required)