Reservations Agent

Job Description

• Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures.
• Processes all reservation requests, changes, and cancellations according to the standards.
• Observes proper telephone manners at all times.
• Maintains complete, accurate and timely information which are essential to the reservation.
• Handle guest queries, requests and complaints related to reservations in a polite and efficient manner.
• Sells the best-rated room to meet the guest’s needs and maximize the room revenue.
• Suggest alternative date for requests on overbooked situation.
• Explains effectively the hotel’s policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand.
• Set up proper billing accounts according to the policy.
• Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.